Frequently asked questions

Frequently Asked Questions

How do I place my order?

To place an order:

  1. Add items to your shopping cart.
  2. You can choose to pay via our website or via PayPal.
    • If you want to proceed through our website checkout, click the green “Checkout” button on the right side of the screen.
    • If you want to proceed via PayPal, click the PayPal button.
  3. You will be redirected to our customer information page. You will be prompted to provide:
    • Email address
    • Name
    • Address
    • If you have a valid discount code, enter it in the “Discount” field on the right side of the screen. Make sure to click the “Apply” button for your discount to be calculated and applied to your order.
  4. Continue by clicking the “Continue to Shipping Method” button. Check that your shipping address is correct (if different from your billing address). When everything is correct, click “Continue to Payment Method.”
  5. You must provide your payment details. You can indicate if the shipping and billing information are the same, if applicable.
  6. After completing the form, click the “Complete Order” button. You will then see a screen summarizing your order along with an on-screen confirmation, as well as a second confirmation via email.

If you encounter any problems during the payment process, feel free to contact our customer service by sending an email to service@uhfaopvip.com.

What if items are missing or incorrect when I receive my order?

For missing or incorrectly delivered items, please contact us at service@uhfaopvip.com. Provide your transaction number (order number) and send proof (image file size must be under 1 MB). We will gladly send the correct item to you at no extra cost, and you will not be asked to return the incorrect item! You may keep it as a gift from us.

How do I know that my order has shipped?

You will receive a confirmation email with your order number and purchase information.

I want to change the items in my order. What should I do?

You can change your order up until 11:00 PM (PDT, -7 GMT) on the same day the order was placed. Contact us at service@uhfaopvip.com to request the change.

How do I add items to my shopping cart?

To add items to your shopping cart:

  1. Navigate to the page of the item you are interested in and select your preferences.
  2. Click the “Add to Cart” button to go to the Cart page.
  3. Enter the quantity you want to order in the “Quantity:” field next to the item image.
  4. Once the quantity is set, you can continue shopping or proceed to checkout.

How do I see what’s in my cart?

Click the shopping cart icon at the top of the website. After clicking the icon, you can easily adjust the quantity of each item in your cart or remove items by clicking “Remove” at the bottom of the quantity list.

How do I remove items from my cart?

Click the cart icon in the upper right corner of your screen. You will see all items currently in your cart. Identify the item you want to remove, then click the “Remove” link at the bottom of the quantity list. The item will be automatically removed, and the page will update to show the changes.

How do I change the quantity of a specific item in my cart?

Click the cart icon in the upper right corner of your screen. You will see all items in your cart and the quantities you have selected. To change the quantity of an item, move your cursor to the “Quantity” field for that item and enter the desired amount. The total quantity and corresponding amount (if applicable) will automatically update on the right side of the screen.

Which web browsers are recommended for this website?

Google Chrome, Safari, Firefox, Internet Explorer

What payment options are available?

We accept four major credit cards (MasterCard, Visa, American Express, and Discover) as well as PayPal and Apple Pay.

How do I pay with PayPal?

PayPal is the easiest way to pay online. After adding items to your cart and ready to complete your purchase, click the “PayPal” button. You will be redirected to PayPal’s website. Be sure to enter accurate information for fast and smooth payment processing.

How do I use a discount code?

To use a promo code, follow these steps:

  1. Select the item you want to order and click the green “Proceed to Checkout” button.
  2. You will be forwarded to our customer information page. Fill in the required information.
  3. You will see a field called “Discount” at the top right of the page.
  4. Enter the discount code and click “Apply.”
  5. Ensure the discount has been applied and is valid by checking the summary below.

What is your return and exchange policy?

Please see our return policy for detailed information.
Our customer service is available 24/7 and will respond to your request as quickly as possible.

How do I return my item?

You can contact us via our support channel at service@uhfaopvip.com for more information.

What is your cancellation policy?

Order cancellations are allowed until 11:00 PM (PDT, -7 GMT) on the same day the order was placed. After that time, cancellations cannot be made. Contact us at service@uhfaopvip.com to request a cancellation.

Is it safe to order online?

Yes. We handle the information you provide when placing an order via our webshop (or otherwise) with the utmost care. The server hosting our store encrypts all credit card information and personal customer data using SSL (Secure Sockets Layer), the standard for internet security.

Is it safe to use my credit card on your website?

To ensure secure payments, our website uses a credit card processor for a reliable internet payment gateway. All data is encrypted using AES-256.

Is my personal information kept private?

All information you share with us is private and confidential. We will never share, rent, or sell your personal information without your consent, except as required by law.